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On average password reset requests make up to 10 –30% of all help desk calls, with each request costing from £31 – £90 in labour costs*. Many of these calls are from users who have forgotten their Windows or Mac OS X passwords and are unable to logon to their PC. Unless they can speak to a representative quickly and identify themselves they could be without a computer and unable to work for a significant period of time.

*Password Reset: self-service That You Will Love (Gartner Research Note T-15-6454)

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Passworks uses a simple challenge/response technique that allows you to reset your Windows & Mac OS X password from any PC, Mac or server where the client software has been installed. Through a simple button added to the login screens, a user can quickly and easily reset their password by answering the questions selected and completed during the registration.

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A number of password reset tools require that users access a Web interface to reset their password. With Passworks, users can reset their password from the Windows and Mac OS X login screen without having to use another machine. Using a simple challenge/response technique of users picking and answering a series of questions, users can securely reset their Windows and Mac OS X password without having to contact your service desk.

A number of tools on the market only provide this service for Windows and not Mac OS X, at Certero we do both.

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Did You Know?
Allowing users to reset their own passwords can reduce password related calls to the service desk by as much as 73%.

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