How It Works
Step 1 – Registration
Before you can reset your own password you must register your user account with the Passworks server. This is simple to do as your administrator has already selected the number of questions you need to complete so all you have to do is pick the ones that are personal to you and enter your answers.
After completing your questions you receive a confirmation email. You can then run the Passworks Reset Wizard if you ever forget your password.
Step 2 – Resetting Your Password
Fortunately, the ‘Reset Password’ button on the login screen launches the Passworks Reset Wizard.After entering the answers to 3 personal questions you reset your password securely and login without having to contact the IT Service Desk and what would have taken ~10 minutes on the phone with 2 members of staff, has instead just taken 1 employee less than
2 minutes to resolve.
Step 3 – Secure Communication