Support Engineer

Configures, tests, and maintains LAN/WAN equipments and related services

Identifies, diagnoses, and resolves network problems

Create and maintain comprehensive documentation for all implemented networks

Provide pre-sales and post-sales technical support

Assist in preparation of proposals and solution presentations

Maintain and support company’s LAN/WAN environment

Windows and Linux systems, business applications, anti-virus protection, email, and authentication administration

Daily maintenance and problem resolution, operating system patches and software upgrades, and routine hardware configuration

Previous responsibility for providing customer support is an added advantage

Ability to prioritize and multitask

Willingness to learn new technologies and maintain industry knowledge

Excellent communication and interpersonal skills

Excellent customer presentation skills

Willing to travel

Required language(s): English and Bahasa Malaysia

Fresh graduates/Entry level applicants are encouraged to apply.

Basic hands-on experience implementing and administrating network devices, setting and maintaining policies and rights/security within a Windows Server environment:


Cisco, HP, and Dell network switches



Wireless Access Points

HP, Dell server platforms

Windows Server Active Directory

Desktop and laptop installation and problem resolution

A thorough understanding of the OSI network model, Ethernet, and TCP/IP networking.

A practical level of experience implementing and administrating common TCP/IP-based services, including DNS, DHCP, HTTP, FTP, SSH, SMTP, etc.

Working knowledge of common network monitoring and security utilities

Troubleshooting focused on determining hardware vs. software, hardware vs. firmware, software vs. operating system, network vs application/systems, and patterned vs. non-repeatable problems.

Apply For The Job Position